Transporting Your Cake

After pickup support the cake box from the bottom only. When transporting your cake, place it on a completely flat surface such as the passenger footwell. In warm weather, keep the air-conditioning on to prevent the buttercream from melting. Drive steadily and keep the cake box closed throughout the journey. For longer trips or tiered cakes, having someone with you to keep an eye on the cake can be helpful.

Cake Care & Storage

Once home, store your cake in the fridge to keep it fresh and stable. Take it out one to two hours before serving and avoid placing in direct sunlight. Remove all cake decorations before slicing and keep any left over cake in an airtight container in the fridge. Your cake is best enjoyed within three days from collection.

Where to Collect

All orders are to be collected from: 130 Jenner Boulevard, Emersons Green, Bristol, BS16 7HX.
Collection must be arranged in advance, with a confirmed date and time agreed before you arrive.

Collection Times & Late Arrivals

Please arrive at the scheduled date and time, as each collection slot is carefully planned around other orders. If you are running late, please contact us as soon as possible to let us know you’re on your way. A 15-minute grace period is allowed to accommodate minor delays such as traffic.

If the cake is not collected at the agreed time and we have not heard from you, the collection will be rescheduled to the next available slot, which may not be the same day.

Local Delivery

While collection is available and usually the most convenient option, limited local delivery within the Bristol area can be arranged on evenings and weekends, subject to availability. Delivery is charged at an additional fee calculated by location. If you would prefer delivery, please provide your full address when enquiring so we can offer an accurate quote. Advance notice is strongly recommended, as delivery slots are limited and may not always be available around existing bookings.

Wedding Cake Delivery & Setup

We also provide a dedicated delivery and setup service for wedding cakes. This ensures your cake is transported safely and displayed beautifully at your venue. Wedding delivery and setup are charged at an additional fee, based on distance and time required. Please share your venue address when enquiring so we can provide a personalised quote.

Booking & Deposits

A 50% payment is required upfront to secure your order. Your booking is only confirmed once this initial payment has been received. The remaining 50% balance is due 1 week before collection.
All payments must be made by bank transfer — we do not accept cash or cheques.

Securing Your Date

Your date is fully secured once the initial payment has been received. A date cannot be held without the initial payment. If the deposit is not received, the slot remains open and may be booked by another customer.

Providing Allergen Information

Please inform us of any allergies or dietary requirements at the time of enquiry. This allows us to assess your needs and confirm whether we can safely accommodate them before your order is placed. We will always try to help where possible.

Limitations & Cross-Contamination

As a small home-based bakery, we cannot guarantee a completely allergen-free environment. For this reason, we are unable to offer cakes suitable for severe allergies, including nut-free, dairy-free, or gluten-free options.
All bakes are made using shared equipment and in a fan-assisted oven, meaning there is always a risk of cross-contamination, even when an allergen is not an ingredient.

Our Signature Style

We specialise in buttercream cakes, all of our designs are finished in either a smooth, textured or decorated buttercream finish. We offer a range of styles to suit different occasions, including classic celebration cakes, modern minimalist designs, and fully bespoke creations tailored to your theme or event.

What We Don’t Offer

We do not offer fresh cream or fondant covered cakes. However, fondant decorations - such as toppers, lettering, or small decorative details, can be added to your cake as optional extras.

If You Need to Cancel

If you need to cancel your order, please let us know as soon as possible. Cancellations must be made in writing (email or message) so we have a clear record of the request. The earlier you contact us, the more options we may be able to offer.

Refunds & Payments

The initial 50% payment is non-refundable, as this secures your booking slot and covers time spent planning and preparing your order.
If the remaining balance has already been paid and the cancellation is made more than one week before collection, this portion may be refundable at our discretion.
Cancellations made within one week of collection unfortunately cannot be refunded, as ingredients, decorations, and preparation will already be underway.